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Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should keep a copy of these terms and conditions for future reference.
You are required to tick the box marked, 'I agree to the Terms and Conditions' during the ordering process if you accept them. (The terms and conditions are also shown beneath the tick box on the same page of the ordering procedure.) If you are not able to agree to these terms and conditions then we are unable to supply the goods to you via this website
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| | |  | Pricing Details
All prices on this website are inclusive of VAT where it is applicable unless it is stated otherwise. ( Some items on the website, such as childrens clothing are exempt from VAT )
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| | |  | Postage & Packaging Details
ALL ORDERS OVER £40 - FREE DELIVERY
If the Order Value is Less than £40 then the following apply
- Penrose Outdoors charge a flat rate of
- a) £3.95 to Mainland UK
- b) £7.45 to the Highlands & Islands of Scotland
- c) £14.99 to
- The Isle of Man
- The Isles of Scilly
- Northern Ireland
These are per order charges.
- We only send orders to addresses
- Within Mainland United Kingdom.
- The Isle of Man.
- The Isles of Scilly
- Northern Ireland
- The Highlands and Islands of Scotland
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| | |  | Delivery Details
- Penrose Outdoors will normally despatch your order within 7 working days. In most cases, because products are generally available from stock, your order will be despatched earlier than this.
- If for any reason we are unable to honour this commitment then we will endevour to inform you as soon as possible.
- We only send orders to addresses
- Within Mainland United Kingdom.
- The Isle of Man.
- The Isles of Scilly
- Northern Ireland
- The Highlands and Islands of Scotland
Our couriers will always try to deliver twice to an address and leave a card at each attempt if there is nobody home. In the unlikely event that a customer does not facilitate subsequent delivery, or collection from the couriers depot, after 7 days of the second delivery attempt by the delivery company, the courier returns the item to Penrose Outdoors. At this stage it will become the customers responsibility to arrange collection or delivery of their goods from Penrose Outdoors in Truro Cornwall, at their own expense.
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Introduction:
There are various reasons why customers need to return orders or items from orders. If you need to make a return then Penrose Outdoors want to make your rights and the procedure as clear as possible.
Consumer Rights:
- Under Consumer law you may cancel a Contract at any time within seven working days, starting on the day after you received the items ordered. In this
case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see refunds policy below).
- To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, they must be in the same condition in which you received them. The return is at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, or are negligent then Penrose Outdoors may have a right of action against you for compensation.
- You will not have any right to cancel a Contract for the supply of foods, batterys or other consumable goods except where a fault has been discovered
that could not have been identified without unsealing the Products.
You can obtain further information about your legal rights, from your local Trading Standards Department or Citizen Advice Bureau.
Returns Procedure:
- Inform Penrose Outdoors in writing:
Before you return a product to us, you must advise us in writing or other durable medium with the details of what you are returning and the reasons.
- Returning a Product within the seven day cooling off period:
Because you have cancelled the Contract between us within the seven-day cooling-off period (see Consumer rights, item 1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days from the day you have given notice of your cancellation. In this situation we will refund the price of the Product in full, including the amount you paid us to send the item to you. You, however will be responsible for the cost of returning the item to us. We advise that all items are returned in original packaging, carefully repackaged to avoid any breakage in transit, and via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit.
- Refund of a Product returned because it is faulty:
The item will be refunded in accordance with our refunds policy, and will include a refund of the percentage of the delivery charge (in the case of a
multiple item order) which related to that item being sent to you and the cost incurred by returning the defective Product to us. If you choose a repair or
replacement of a faulty item we will not charge you for redelivery of the repaired or replaced item.
If you choose to return a faulty item to us using your own method of delivery, we will refund a maximum of £3.95 of the costs incurred by you. Any claim for
this must be accompanied by a copy of the receipt for the carriage costs.
In the event of a product which was ordered over 6 months before where Product has been confirmed to be defective and some refund is due, the refund will be
calculated based on the age of the product and its use and condition (from the consideration that you have enjoyed some benefit from the goods before the
problem appeared) and you will be refunded a proportionate amount of the original purchase price of the Product. In this case the original carriage cost will
not be refunded.
Refunds Policy:
Any refunds due of money paid by you will be made onto the same card originally used by you to pay for that purchase and paid back into the same account,
unless specific arrangements in writing are made by you and agreed by us.
Any refunds made will be in accordance with our Returns Policy.
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CREDIT / DEBIT CARD SECURITY
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It is IMPORTANT that you feel that your Internet transaction is completely safe and secure. For this reason the checkout section of our website uses the following
- 1) ENCRYPTION - 128bit encryption scrambles the personal details you give so that others cannot read them
- 2) SECURE SOCKET LAYERS - are used for data transmission.
Note;- When you are on the Checkout Pages of our web site you will see the following padlock symbol at the bottom right of your screen showing that the site is using 128bit encryption and Secure Socket Layers. To confirm this place your cursor over the symbol.
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| | |  | Privacy Details Penrose Outdoors do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping basket. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
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| | |  | Trading Details Penrose Outdoors is a trading name of Penrose Camping and Leisure Ltd
Reg Office:Town Quay, TRURO, TR1 2HJ
Tel: 01872 270213
Co Reg No: 1391898
VAT Reg No: 133340019 |
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